Alexandria is an Intake Assistant in our Military and Veterans Unit. She has worked for Lone Star Legal Aid in Houston for 5 years.
“Working at Lone Star Legal Aid is very meaningful to me, over the last 5 years each day my work efforts are positively making a difference in the lives of vulnerable people and making the world a better place alongside my colleagues!” – Alexandra Riddick
Q: What inspired you to work in legal aid?
A: I was inspired to work for Lone Star Legal Aid because I enjoy being a voice of comfort for individuals during difficult times. I’m able to use my love for working with people by being the first point of contact for individuals and families navigating unfamiliar and overwhelming life-changing situations.
Q: What makes working in the Military Veterans Unit meaningful to you?
A: Working in the Military Veterans Unit is especially meaningful to me because of my personal connection to military service. My dad served in the Navy for 20 years before retiring, and growing up, he spent a lot of time away on deployments. While that was difficult as a child, I came to understand the sacrifices he made not only for our family but for our country.
When I speak with veterans, I’m often reminded of the stories my dad shared about his experiences while serving. Hearing their unique journeys gives me a deeper appreciation for the sacrifices they have made, and it makes me proud to be part of a team that helps ensure they receive the legal support and advocacy they deserve. Knowing that I can play even a small role in serving those who have served our country makes this work incredibly meaningful to me.
Q: What skills are most important in your role as an Intake Assistant?
A: In my role as an Intake Assistant, I’ve learned that having clear communication, strong empathy, time management, patience, and de-escalation skills are the most important.
Q: How do you help create positive experiences for clients?
A: I create a positive experience for clients by letting them know that I’m here to listen and help them take the first step toward receiving assistance, no matter how simple or complex their situation may be. Many of the veterans who call are frustrated or overwhelmed, so I make it a point to thank them for their service and let them know they are appreciated.
When I speak with Navy veterans, I often share that my father served in the Navy for 20 years. They usually thank me for my father’s service, and I thank them for theirs. It’s a small conversation, but it helps build a personal connection, and many veterans are pleasantly surprised because they don’t always receive that kind of acknowledgment. Those moments remind me how much a little kindness and understanding can mean.
Q: What’s a moment that reminded you that your work matters?
A: The moments that remind me my work matters are when clients take the time to thank me for helping them through their situation. Over the past five years at Lone Star Legal Aid, I’ve received handwritten thank you notes and kind words from clients over the phone. Knowing that I was able to make a difficult time a little easier for someone is incredibly rewarding, and those moments are truly heartwarming.